Privacy Policy

Effective Date: 01/01/2026

1. Who We Are:

BerlockWHS Pty Ltd (“BerlockWHS”, “we”, “us”, “our”) provides workplace health and safety (WHS) training and consulting services across Australia, including both accredited and non-accredited training (e.g. fire extinguisher training, first aid, CPR).

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect:

We may collect personal information that is reasonably necessary to provide our services, including:

a) Contact & Identification Information

• Full name
• Phone number
• Email address
• Business name and job role

b) Training & Compliance Information

• Attendance records
• Assessment results (for accredited training)
• Statements of Attainment (where applicable)
• Identification details required by partner Registered Training Organisations (RTOs)

c) Enquiry & Marketing Information

• Information submitted through website contact forms
• Information submitted through Facebook or Instagram lead forms
• Communication preferences

d) Website & Technical Data

• IP address
• Browser type and device information
• Pages visited and time spent on our website

3. How We Collect Information:

We collect personal information in a number of ways, including:

• Directly from you (e.g. forms, emails, phone calls, training enrolments)
• Through our website contact forms
• Via Facebook and Instagram lead generation forms
• From employers booking training on behalf of their staff
• Through cookies and analytics tools when you visit our website

4. Why We Collect and Use Your Information:

We use your personal information to:

• Provide WHS training and consulting services
• Process course enrolments and issue certifications
• Communicate with you about bookings, enquiries, and services
• Meet legal and regulatory requirements (e.g. training records)
• Improve our website, services, and marketing
• Send relevant updates or marketing (you can opt out at any time)

5. Disclosure of Personal Information:

We may disclose your personal information to trusted third parties where necessary, including:

a) Partner RTOs

• For accredited training delivery and certification
• To issue Statements of Attainment

b) Service Providers

• IT systems and cloud storage providers
• Website hosting and analytics services (e.g. Google Analytics)
• Marketing platforms (e.g. Meta/Facebook, Instagram)
• Booking and administration systems

c) Legal or Regulatory Authorities

• Where required by law or to meet compliance obligations

We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy laws.

6. Storage and Security:

We store personal information electronically using secure systems and, where necessary, in physical records.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including:

• Secure cloud-based storage
• Password-protected systems
• Restricted access to authorised personnel only

We retain information only for as long as necessary to fulfil our business and legal obligations.

7. Cookies and Analytics:

Our website may use cookies and similar technologies to:

• Understand how visitors use our website
• Improve user experience
• Support marketing and advertising efforts

We may use third-party analytics tools such as Google Analytics or Meta tracking tools.

You can control or disable cookies through your browser settings.

8. Access and Correction:

You have the right to:

• Request access to the personal information we hold about you
• Request corrections if your information is inaccurate, incomplete, or outdated

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Marketing Communications:

We may send you marketing communications about our services.

You can opt out at any time by:

• Clicking the “unsubscribe” link in emails
• Contacting us directly

10. Overseas Disclosure:

Some of our service providers (e.g. cloud or marketing platforms) may store or process data overseas.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

11. Complaints:

If you believe we have breached your privacy rights, you can contact us using the details below.

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact Us:

If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact:

BerlockWHS Pty Ltd
Email: Aiden@berlockwhs.com.au
Phone: 0466 366 067
Address: Carina Heights, Brisbane, QLD, Australia 4152

13. Updates to This Policy:

We may update this Privacy Policy from time to time. The latest version will always be available on our website.